Terms & Conditions

    The Baker’s Cottage Sdn Bhd & B C Confectionery Sdn Bhd own and operate this website. This document governs your relationship with www.thebakerscottage.com (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, "Services") are subject to the following terms, conditions and notices ("Terms of Service"). By using the Services, you are agreeing to all the Terms of Service, as may be updated by us from time to time. Please check this page regularly for any change to the Terms of Service.

    We reserve the right to withdraw or amend the Services without notice. We will not be liable if, for any reason, this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

    This Website may contain links to other websites ("Linked Sites"), which are not operated by us as we have no control over the Linked Sites and accept no responsibility for them or for any loss or damage that may arise from using them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.


    Our privacy policy, which sets out how we will use your information, can be found at Privacy Policy. By using this website, you agree to accept our privacy policy. If you do not agree to this policy, please do not use our site. Your continued use of this Website following the posting of changes to these terms will mean that you also accept those changes.


    You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Services; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence and we will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

    We will not be liable for any loss or damage caused by a distributed denial-of-service attack, virus or other technologically harmful material that may infect your computer equipment, computer programmes, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.


    The intellectual property rights in all software and contents (including photographic images) made available to you on or through this Website remains our property or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by this Website and its licensors. You may store, print and display the contents supplied solely for your own personal use. However, you are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the contents or copies of the contents supplied to you or which appears on this Website, nor may you use any such content in connection with any business or commercial enterprise.


    By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delay resulting from postal delays or force majeure for which we will not be responsible.

    In order to contract with this Website, you must be over 18 years of age and possess a valid bank account, credit or debit card issued by a bank acceptable to us. This Website retains the right to refuse any request made by you. If your order is accepted, we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be www.thebakerscottage.com or may in some cases be a third party. Where a contract is made with a third party, www.thebakerscottage.com will not act as either agent or principal, and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the bank account, credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. All prices advertised are subject to changes.

    1. Our Contract
      When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
    2. Pricing and Availability
      Whilst we try to ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled and you will receive a full refund if payment has been made by you.
    3. Payment
      Upon receiving your order we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email, the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
    4. Delivery Policy
      When you click to make a purchase with us, legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us is limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries, please contact us before making any purchase for any service through this website.
    5. Return & Refund Policy
      You may return your item due to any of the following reasons:
      1. Delivery - wrong product or parts missing
      2. Quality - damaged product or defective

      Requirements for a valid return:
      1. Your item needs to have the receipt or proof of purchase.
      2. Your item must be in the original packaging.
      3. Bakers’ Cottage reserves the right to replace any items with another of equivalent value depending on availability.


    The material displayed on this Website is provided without any guarantee, condition or warranty as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, this Website and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damage whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damage for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failure of this Website or the Linked Sites and any material posted thereon, irrespective of whether such damage was foreseeable or arose in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect this Website’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, and misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.


    You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.


    Except where expressly stated to the contrary, all persons (including their names and images), third party trademarks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with this Website and you should not rely on the existence of such a connection or affiliation. Any trade mark/name featured on this Website is owned by the respective trade mark owners. Where a trade mark or brand name is referred to, it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to this Website.


    You agree to indemnify, defend and hold harmless this Website, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of the Terms of Service.


    This Website shall have absolute discretion at any time and without notice to amend, remove or vary the Services and/or any of its pages.


    If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of the Terms of Service will not be affected and other than the unenforceability of that part of the terms all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.


    We operate a complaints handling procedure, which we will use to try to resolve disputes when they first arise. Please let us know if you have any complaint or comment.


    If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.


    The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and this Website. Any waiver of any provision of the Terms of Service will be effective only if it is done in writing and signed by a Director of this Website.

    Please contact:
    3rd Floor, Wisma Westcourt,
    126 Jalan Kelang Lama,
    58000 Kuala Lumpur,
    Tel : 03-7980 8086
    Fax : 03-7980 3854
    Email : enquiry@thebakerscottage.com